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Penrose Library

Remote Access to Resources & Services: Home

As we deal with the on-going coronavirus spread, Penrose Library is here to maintain access to library resources for those that stay on campus and those off-campus

Chat reference

Librarians will be available from 9-5 Monday - Friday for help with any reference questions you may have. Please be patient as we may have a higher volume of patrons using our services remotely. If the chat does not appear or work, please don't hesitate to email, or use our contact form.


Per the fall 2020 Academic Resources page:

Since academic buildings are closed affecting access to printers, the Whitman College Print Shop will be fulfilling your printing needs.

If you need something printed Monday through Friday, fill out this form before noon and choose a pickup time between 2 p.m. and 4 p.m. that same day. If your print request is received after noon, your order will be available on the following business day. Printing will not be available on the weekends.

Pickup will happen at Boyer House (34 Boyer Ave., next to the GAC, and across from the Walla Walla Sub Shop). Please enter through the front doors, pick up your printing and exit immediately. We also ask that you follow social distancing protocols, including the proper wearing of face coverings as required on campus.

Coronavirus Information to Stay Informed

Many academic publishers have made any coronavirus articles freely available. Here are some resources to learn more about COVID-19 coronavirus from government and academic sources.

How to spot (and stop!) coronavirus misinformation

Change in Operations

We will make every effort to ensure that students and faculty have access to the information resources they need to complete coursework, finish research, and continue their academic lives.  Our digital collections will be available for use, and reference librarians will be available online to answer questions and provide research guidance. We will be able to receive digital ILL materials. Please check our home page for updated information.

Library Hours: The library is closed until further announcement.

Archives: The archives is closed until further announcement.

Contact Us
  • Chat from 9-5, Monday - Friday
  • Email us or send in a question
  • Call us at 1-833-PENROSE to leave a voicemail that the person managing chat will receive.

Checking out Materials

Penrose Library has two ways to get you the items that you need.

If you are in Walla Walla, you can pick up Penrose items from the library front entrance. Here's how it works:

Porch pickup step-by-step
  1. Request items for pickup.
    • Use Sherlock to search for items, sign-in and use the “request for pickup” link in the Get-It box.
  2. Wait for email notification.
    • Staff will pull your items from the shelf, check them out to your account and bag them.
    • You will receive a “ready for pick up” notification by email.
  3. Pickup is available Monday - Friday 9 am - 6 pm and Saturday - Sunday 1 pm - 5 pm at the front entrance.
  4. Call us when you get here: 509-527-5192.
    • Staff will bring out bagged items on a cart to the designated area on the library porch.
    • Please wear a mask and take your items once staff have moved out of your way.

Details on how Penrose is meeting WA state Curbside COVID-19 requirements can be found here.

Not in Walla Walla? Remote Mail Delivery Step-by-Step

  1. Request items for delivery.
    • Use Sherlock to search for items, sign in and use the "Remote Mail Delivery" link located next to the item.
  2. Fill out the mail delivery form.
    • Make sure your address is current.
  3. You will receive an email notification with a tracking number when your item(s) ships.
    • We will ship materials in 2-8 business days.

The image below shows where to click for the different delivery request options:

Summit services have resumed as of August 17th. Not all schools in the region are participating, so it might not be as big a variety of resources as you may expect. We will be quaranting books as they arrive so expect a longer delay in receiving notice they are available. We will also be quarantining them once they've been returned so they may stay in your account longer than expected but you will not accrue fines.

Library Resources Available to You


With the library closed, there are many ways the Library can provide you with expert help and services.

Remote help

Need to fix your thesis citations? Need to access a print resource in Penrose remotely? Ask us! We can be contacted via email or chat. Chat is monitored by reference librarians from 9-5, Monday through Friday. You can start a chat conversation from the link on the library’s home page or the box on the left on this page.

Online Materials and Tools

Remotely, you can still access all of our digital resources, including e-books. For physical materials on our shelves, including reserves, it is likely we can get you a digital version or make scans of a selection of pages from the resource. Feel free to chat or email us and we will work with you to find other means of access.

  • Sherlock Search: Use the filters on the left hand side of the screen to focus on e-books, streaming audio or video, and other online resources.
  • Articles & Research Databases: We have hundreds of databases that provide access to digital articles, video, and more!
    • Subject guides can help you find resources specific to your major/discipline.
    • Off-Campus Access: If you are not on campus, make sure you are logged in with your Whitman ID so that you can access materials. If you have any issues, please do not hesitate to contact us.
  • Interlibrary loan: To the best of our ability, we will be maintaining interlibrary loan for digital materials (article and book chapter scans), though it may take longer depending on our own staffing as well as the availability of staffing at other libraries to provide materials.

Guide to using the library

Special Access to Digital Materials

Browsing in Sherlock

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